By The Angry Drunk
As I wrote last time in A Tale of Two Fuckups, after leaving one of my three Cox digital cable boxes unpowered for a week and a half, it was no longer working properly. To recap, I called technical support looking to have the box re-authorized; but the numbskull of the phone refused and insisted on dispatching a field tech.
Cut to last Friday. The field tech shows up, amazingly on time, and proceeds to perform exactly no troubleshooting. He punches a few random buttons on the box and declares, “There’s nothing I can do.”
“What did you say,” I ask in amazement. I expected crappy service, but no an outright dismissal.
“There’s nothing I can do, there’s a ‘node’ down and I don’t have an ETA on when it will be restored.”
“Bullshit,” I respond. I have two other boxes in this house that are working fine.”
“Well,” the coxtard backpedals, “when the node went down an update was pushed out and your box wasn’t on to receive it.”
“I know dipshit,” I explain. ”And what exactly do you think will happen if you have the office send a new authorization signal?”
At
Continue reading Update: Cox Field Technicians Are Cocks.
By The Angry Drunk
Gotta get these two off of my chest.
Fuckup The First. Wherein Cox Communications Phoenix Angers an Angry Drunk:
This is a relatively straightforward one. I’m currently laying new tile in my living room; which necessitated the disconnection and removal of my television and cable box. Mind you, this is standard definition digital cable. Nothing overly complicated. Last night, I finally reached the point where I can reconnect everything and plug the cable box back in. I do so, and after the box boots I’m greeted with an error stating that “Advanced Services are Unavailable.” Heaving a great sign of weariness I figure, “well the box was unplugged for a week and a half. I wouldn’t be surprised if it de-authorized itself. So I call tech support.
Now, a little background for those who don’t know me. I spent almost a decade in phone technical support. I was a front-line support rep for three different companies for over 4 years. I was in call center quality assurance reporting for almost 6 years. I know all the tricks; and I view every call to technical support with utter dread.
After the requisite phone tree follies and hold time I finally reach a
Continue reading A Tale of Two Fuckups
