'

Update: Cox Field Technicians Are Cocks.

As I wrote last time in A Tale of Two Fuckups, after leaving one of my three Cox digital cable boxes unpowered for a week and a half, it was no longer working properly. To recap, I called technical support looking to have the box re-authorized; but the numbskull of the phone refused and insisted on dispatching a field tech.

Cut to last Friday. The field tech shows up, amazingly on time, and proceeds to perform exactly no troubleshooting. He punches a few random buttons on the box and declares, “There’s nothing I can do.”

What did you say,” I ask in amazement. I expected crappy service, but not an outright dismissal.

There’s nothing I can do, there’s a ‘node’ down and I don’t have an ETA on when it will be restored.”

Bullshit,” I respond. I have two other boxes in this house that are working fine.”

Well,” the coxtard backpedals, “when the node went down an update was pushed out and your box wasn’t on to receive it.”

I know dipshit,” I explain. “And what exactly do you think will happen if you have the office send a new authorization signal?”

At this point the moron starts mumbling and shuffles off to his truck. A few minutes he come back, reboots the box and, lo and behold, it’s working.

Thanks for doing your job” I say in my most fake-chipper voice as the dolt leaves.

All’s well that ends well, until I have to call and get their High Def service activated. I can’t wait.