Update: Cox Field Technicians Are Cocks.

As I wrote last time in A Tale of Two Fuckups, after leav­ing one of my three Cox dig­i­tal cable boxes unpow­ered for a week and a half, it was no longer work­ing prop­erly.  To recap, I called tech­ni­cal sup­port look­ing to have the box re-authorized; but the numb­skull of the phone refused and insisted on dis­patch­ing a field tech.

Cut to last Friday.  The field tech shows up, amaz­ingly on time, and pro­ceeds to per­form exactly no trou­bleshoot­ing.  He punches a few ran­dom but­tons on the box and declares, “There’s noth­ing I can do.”

“What did you say,” I ask in amaze­ment.  I expected crappy ser­vice, but no an out­right dismissal.

“There’s noth­ing I can do, there’s a ‘node’ down and I don’t have an ETA on when it will be restored.”

“Bullshit,” I respond.  I have two other boxes in this house that are work­ing fine.”

“Well,” the cox­tard backpedals, “when the node went down an update was pushed out and your box wasn’t on to receive it.”

“I know dip­shit,” I explain.  “And what exactly do you think will hap­pen if you have the office send a new autho­riza­tion signal?”

At this point the moron starts mum­bling and shuf­fles off to his truck.  A few min­utes he come back, reboots the box and, lo and behold, it’s working.

“Thanks for doing your job” I say in my most fake-chipper voice as the dolt leaves.

All’s well that ends well, until I have to call and get their High Def ser­vice acti­vated.  I can’t wait.