The Angry Drunk

Gotta get these two off of my chest.

Fuckup The First. Wherein Cox Communications Phoenix Angers an Angry Drunk:

This is a rel­a­tively straight­for­ward one. I’m cur­rently lay­ing new tile in my liv­ing room; which neces­si­tated the dis­con­nec­tion and removal of my tele­vi­sion and cable box. Mind you, this is stan­dard def­i­n­i­tion dig­i­tal cable. Nothing overly com­pli­cated. Last night, I finally reached the point where I can recon­nect every­thing and plug the cable box back in. I do so, and after the box boots I’m greeted with an error stat­ing that “Advanced Services are Unavailable.” Heaving a great sign of weari­ness I fig­ure, “well the box was unplugged for a week and a half. I wouldn’t be sur­prised if it de-authorized itself. So I call tech support.

Now, a lit­tle back­ground for those who don’t know me. I spent almost a decade in phone tech­ni­cal sup­port. I was a front-line sup­port rep for three dif­fer­ent com­pa­nies for over 4 years. I was in call cen­ter qual­ity assur­ance report­ing for almost 6 years. I know all the tricks; and I view every call to tech­ni­cal sup­port with utter dread.

After the req­ui­site phone tree fol­lies and hold time I finally reach

Continue read­ing A Tale of Two Fuckups